Cash Incidents

Logs cash-control exceptions (mfi.cash.incident) - shortages, overages, limit breaches and missing-custody events raised against cash policies. Each incident records the branch, amount, cause and corrective action, building an accountability trail. Management reviews them to spot patterns of loss, error or potential fraud.

Workflow

Open Cash Incidents under Governance.
Review incidents raised from policy breaches or staff reports.
Open a record to see the branch, amount and likely cause.
Assign an owner and record the corrective action.
Close the incident once resolved, or escalate suspected fraud.

Fields reference

Every field on this screen, drawn from the live data model.

Field	Type	Required	Description
Kind `kind`	Choice: Till variance at close, Till short (under expected), Till over (above expected), Counterfeit note detected, CIT manifest mismatch, Other	Yes	Kind
State `state`	Choice: Open, Investigating, Resolved, Written off (GL)	Yes	State
Amount `amount`	Money	Yes	Amount
Raised By `raised_by`	Link → res.users	Yes	Raised By
Raised At `raised_at`	Date & time	Yes	Raised At
Has Message `has_message`	Yes/No	—	Has Message
Reference `reference`	Text	—	Reference
Till `till_id`	Link → mfi.savings.till	—	Till
Vault `vault_id`	Link → mfi.savings.vault	—	Vault
Branch `branch_id`	Link → mfi.branch	—	Branch
Currency `currency_id`	Link → res.currency	—	Currency
Resolved By `resolved_by`	Link → res.users	—	Resolved By
Resolved At `resolved_at`	Date & time	—	Resolved At
Resolution `resolution`	Long text	—	Resolution
Write-off Journal `gl_writeoff_journal_id`	Link → account.journal	—	Write-off Journal
Gl Move `gl_move_id`	Link → account.move	—	Gl Move
Company `company_id`	Link → res.company	—	Company

Actions & buttons

Buttons available on this screen and what they do:

Start Investigation
Mark Resolved
Write off (GL)

Status lifecycle

Records on this screen move through these statuses:

Open → Investigating → Resolved → Written off (GL)

Notes & rules

Captures shortages, overages and custody breaches.
Linked to the cash policy that was breached.
Records cause and corrective action for accountability.
Pattern analysis flags recurring loss or fraud risk.

Technical model: mfi.cash.incident · Record: MFI Cash Handling Incident