Collections

Collections is the delinquency-management toolkit: overdue accounts, penalties, demand letters, field collection actions, insurance claims, legal cases, restructures, write-offs and collection sheets - everything used to recover arrears and resolve non-performing loans.

This section covers:

• Overdue Loans — Overdue Loans presents whole loan accounts that are in arrears, as opposed to individual overdue instalments, so officers can mana
• Penalties — Penalties holds the late-payment charges raised against overdue loans, calculated per the product's penalty rule (flat or percenta
• Restructures — Restructures records the renegotiation of a loan's terms - rescheduling instalments, extending tenor, or refinancing - for borrowe
• Demand Letters — Demand Letters manages the formal written notices issued to delinquent borrowers (and guarantors) demanding payment, an essential
• Insurance Claims — Insurance Claims manages claims against credit-life or loan-protection cover when a borrower dies, is disabled, or collateral is l
• Collection Actions — Collection Actions logs the field and contact activities undertaken to recover arrears - calls, visits, promises-to-pay and negoti
• Legal Cases — Legal Cases tracks loans escalated to litigation or external recovery, holding the case reference, advocate, court details, costs
• Collection Sheets — Collection Sheets are the printable field collection rosters listing each group or route's members, their due amounts and balances