Insurance Claims

Insurance Claims manages claims against credit-life or loan-protection cover when a borrower dies, is disabled, or collateral is lost, allowing the outstanding balance to be recovered from the insurer rather than written off. It tracks each claim from lodgement to settlement and links the payout to loan closure.

Workflow

Raise a claim against the affected loan and select the cover type.
Attach supporting documents (death certificate, police report, assessment).
Submit the claim and record the insurer and policy reference.
Track claim status through assessment to settlement.
Apply the settlement to the loan and close or adjust the balance.

Fields reference

Every field on this screen, drawn from the live data model.

Field	Type	Required	Description
Loan `loan_id`	Link → mfi.loan	Yes	Loan
Claim Date `claim_date`	Date	Yes	Claim Date
Claim Type `claim_type`	Choice: Death, Permanent Total Disability, Asset Damage, Theft	Yes	Claim Type
Claim Amount `claim_amount`	Money	Yes	Claim Amount
State `state`	Choice: Draft, Submitted, Approved, Rejected, Paid, Pending Claim, Documents Verified	Yes	State
Has Message `has_message`	Yes/No	—	Has Message
Claim Number `name`	Text	—	Claim Number
Member `member_id`	Link → mfi.member	—	Member
Branch `branch_id`	Link → mfi.branch	—	Branch
Currency `currency_id`	Link → res.currency	—	Currency
Company `company_id`	Link → res.company	—	Company
Insurer `insurer`	Text	—	Insurer
Insurance Policy Reference `insurance_reference`	Text	—	Insurance Policy Reference
Description `description`	Rich text	—	Description
Submitted By `submitted_by`	Link → res.users	—	Submitted By
Approved By `approved_by`	Link → res.users	—	Approved By
Paid Date `paid_date`	Date	—	Paid Date
Rejection Reason `rejection_reason`	Long text	—	Rejection Reason
Settlement Repayment `settlement_repayment_id`	Link → mfi.loan.repayment	—	Settlement Repayment
Beneficiary Payouts `beneficiary_payout_ids`	List	—	Beneficiary Payouts
Total Beneficiary Payout `beneficiary_payout_total`	Money	—	Total Beneficiary Payout

Actions & buttons

Buttons available on this screen and what they do:

Submit
Approve
Reject
Mark Paid
Verify Documents
Beneficiary Payout

Status lifecycle

Records on this screen move through these statuses:

Draft → Submitted → Approved → Rejected → Paid → Pending Claim → Documents Verified

Notes & rules

Model: mfi.loan.insurance.claim.
Cover types: credit life, disability, asset/collateral.
Settlement reduces outstanding balance and can close the loan.
Alternative to write-off for insured events.

Technical model: mfi.loan.insurance.claim · Record: Loan Insurance Claim