Providers

Configuration for the WhatsApp Business API providers (BSPs) that connect the suite to the WhatsApp network. Each record holds the phone-number ID, API credentials and webhook settings used to send and receive messages. Correct provider setup is the prerequisite for the entire channel to operate.

Workflow

Open Providers under Configuration.
Create a provider and enter its business phone-number ID.
Configure the API token and webhook/callback URL.
Set test or production mode.
Activate so conversations and sends route through it.

Fields reference

Every field on this screen, drawn from the live data model.

Field	Type	Required	Description
Provider Code `provider_code`	Choice: Meta Cloud API (Direct), 360dialog Hub, Twilio WhatsApp, Generic REST	Yes	Driver to dispatch outbound messages and parse webhooks.
Base Url `base_url`	Text	—	Override base URL. For meta_cloud defaults to https://graph.facebook.com/v17.0
WABA Phone Number ID `phone_number_id`	Text	—	Meta-assigned phone-number-id of the WABA sender.
Api Key `api_key`	Text	—	Alternate API key field for 360dialog.
Webhook Verify Token `webhook_verify_token`	Text	—	Random token presented to Meta during /webhook GET handshake.
App Secret `app_secret`	Text	—	Meta App Secret — used to HMAC-SHA256-verify incoming webhooks.
Webhook Url `webhook_url`	Text	—	Public URL to register with Meta / BSP.
Default For Sending `default_for_sending`	Yes/No	—	Pick this provider when none is explicitly selected.
Rate Limit Per Minute `rate_limit_per_minute`	Number	—	Max outbound messages per phone per minute.
Name `name`	Text	Yes	Name
Environment `environment`	Choice: Sandbox, Production	Yes	Environment
Sequence `sequence`	Number	—	Sequence
Active `active`	Yes/No	—	Active
WhatsApp Business Account ID `waba_id`	Text	—	WhatsApp Business Account ID
Twilio Account SID `twilio_account_sid`	Text	—	Twilio Account SID
Twilio Auth Token `twilio_auth_token`	Text	—	Twilio Auth Token
Twilio From (e.g. whatsapp:+14155238886) `twilio_from`	Text	—	Twilio From (e.g. whatsapp:+14155238886)

Actions & buttons

Buttons available on this screen and what they do:

Check Credentials
Rotate Verify Token

Notes & rules

Model mfi.whatsapp.provider; the Business API/BSP connection master.
Holds phone-number ID, API credentials and webhook config.
Test vs production toggle governs live messaging.
Referenced by conversations, messages and the send wizard.

Technical model: mfi.whatsapp.provider · Record: WhatsApp Business Provider