Dormant Accounts

Dormant Accounts lists savings accounts that have had no member-initiated activity for the configured inactivity period and have been flagged dormant. Dormancy restricts transactions and may attract dormancy fees; this queue is used to monitor, contact and reactivate affected members.

Workflow

Open Savings > Operations > Dormant Accounts.
Review the dormancy date and last-activity date for each account.
Identify accounts eligible for reactivation after member contact.
Use the reactivation action on the account form to restore active status.
Run Dormancy Analysis or the Dormancy Aging report to track the trend.

Fields reference

Every field on this screen, drawn from the live data model.

Field	Type	Required	Description
Portal Access URL `access_url`	Text	—	Customer Portal URL
Ledger Balance `ledger_balance`	Money	—	Total balance including holds
Flagged `is_flagged`	Yes/No	—	Flag suspicious or high-risk accounts for review
Member `member_id`	Link → mfi.member	Yes	Member
Product `product_id`	Link → mfi.savings.product	Yes	Product
Company `company_id`	Link → res.company	Yes	Company
Status `state`	Choice: Draft, Submitted, Approved, Active, Dormant, Frozen, Abandoned, Unclaimed	Yes	Status
Access warning `access_warning`	Long text	—	Access warning
Has Message `has_message`	Yes/No	—	Has Message
Account Number `account_number`	Text	—	Account Number
Name `name`	Text	—	Name
Branch `branch_id`	Link → mfi.branch	—	Branch
Currency `currency_id`	Link → res.currency	—	Currency
Product Type `product_type`	Choice: Ordinary Savings, Fixed Deposit, Recurring Deposit, Current Account, Mandatory Savings	—	Product Type
Color Index `color`	Number	—	Color Index
Priority `priority`	Choice: Normal, Important	—	Priority
Kanban State `kanban_state`	Choice: In Progress, Ready, Blocked	—	Kanban State
Application Date `application_date`	Date	—	Application Date
Approved Date `approved_date`	Date	—	Approved Date
Approved By `approved_by`	Link → res.users	—	Approved By
Activation Date `activation_date`	Date	—	Activation Date
Closure Date `closure_date`	Date	—	Closure Date
Closure Reason `closure_reason`	Text	—	Closure Reason
Last Transaction `last_transaction_date`	Date	—	Last Transaction
Dormant Since `dormant_since`	Date	—	Dormant Since
Abandoned Since `abandoned_since`	Date	—	Abandoned Since
Unclaimed Since `unclaimed_since`	Date	—	Unclaimed Since
Available Balance `available_balance`	Money	—	Available Balance
On Hold `hold_amount`	Money	—	On Hold
Locked (Min Balance) `locked_amount`	Money	—	Locked (Min Balance)
Total Deposits `total_deposits`	Money	—	Total Deposits
Total Withdrawals `total_withdrawals`	Money	—	Total Withdrawals
Total Interest Earned `total_interest_earned`	Money	—	Total Interest Earned
Total Fees Charged `total_fees_charged`	Money	—	Total Fees Charged
Accrued Interest `accrued_interest`	Money	—	Accrued Interest
Last Interest Calculation `last_interest_calc_date`	Date	—	Last Interest Calculation
Last Interest Posting `last_interest_posting_date`	Date	—	Last Interest Posting
Effective Rate (%) `effective_rate`	Decimal	—	Effective Rate (%)
Today Withdrawals `daily_withdrawal_amount`	Money	—	Today Withdrawals
Month Withdrawals `monthly_withdrawal_amount`	Money	—	Month Withdrawals
Withdrawals This Month `monthly_withdrawal_count`	Number	—	Withdrawals This Month
Linked Loan `linked_loan_id`	Link → mfi.loan	—	Linked Loan
Nominee Name `nominee_name`	Text	—	Nominee Name
Nominee Relationship `nominee_relationship`	Text	—	Nominee Relationship
Nominee Phone `nominee_phone`	Text	—	Nominee Phone

Actions & buttons

Buttons available on this screen and what they do:

Submit
Approve
Activate
Re-Affirm KYC
Deposit
M-Pesa STK Push
Withdraw
Statement
Passbook
Freeze
Unfreeze
Reactivate
Close Account
Reset

Status lifecycle

Records on this screen move through these statuses:

Draft → Submitted → Approved → Active → Dormant → Frozen → Abandoned → Unclaimed → Closed

Notes & rules

Auto-flagged once inactivity exceeds the product's dormancy threshold.
Dormant accounts are restricted and may incur configured dormancy fees.
Reactivation typically requires a member-initiated transaction or officer action.

Technical model: mfi.savings.account · Record: Savings Account