Hot-List

The block register for lost, stolen or compromised cards. Adding a card here immediately marks it for decline so no further authorisations succeed, protecting both member and institution. It is the rapid-response control central to card fraud management.

Workflow

Open Hot-List to view currently blocked cards.
Create an entry and select the card to block.
Record the reason (lost, stolen, fraud, member request).
Confirm to set the card status to blocked.
Remove or reissue once the situation is resolved.

Fields reference

Every field on this screen, drawn from the live data model.

Field	Type	Required	Description
Card `card_id`	Link → mfi.card	Yes	Card
Reason `reason`	Choice: Lost, Stolen, Suspected Fraud, Compromised Data, Internal/Compliance	Yes	Reason
Reported At `reported_at`	Date & time	Yes	Reported At
Reported By `reported_by_id`	Link → res.users	—	Reported By
Sponsor Notified At `sponsor_notified_at`	Date & time	—	Sponsor Notified At
Sponsor Response `sponsor_response`	Long text	—	Sponsor Response
Notes `notes`	Long text	—	Notes

Actions & buttons

Buttons available on this screen and what they do:

Notify Processor

Notes & rules

Model mfi.card.hot.list; the decline/block control record.
Captures block reason and timestamp for audit.
Setting a hot-list entry updates the related card status to blocked.
Supports fraud-loss reporting and member service response times.

Technical model: mfi.card.hot.list · Record: Card Hot-List (Lost/Stolen/Fraud)