Freeze, dormant and close

A savings manager can stop an account for a while, mark it dormant, wake it up and close it.

Who: Savings Manager.

Step by step

1Freeze

Open the account and press Freeze. While an account is Frozen no deposit and no withdrawal is accepted. Use it for a dispute, a court order or a suspected fraud, and write the reason in the chatter.

2Unfreeze

Press Unfreeze to open the account again.

3Mark dormant

Press Mark Dormant on an account that has not been used for the period your policy sets. A dormant account refuses withdrawals; a deposit on it makes it active again.

4Reactivate

Press Reactivate when the member comes back.

5Close

Press Close Account and confirm. An account can only be closed when its balance is zero; otherwise the system says so. Pay out the balance first (pay a withdrawal).

Where to find them

Menu	Shows
Savings › Accounts › Active Accounts	Accounts in use.
Savings › Accounts › Pending Approval	New accounts waiting for a savings manager.
Savings › Accounts › Dormant Accounts	Accounts marked dormant.
Savings › Accounts › All Accounts	Every account, whatever its status; group by Status or Savings Product.

Note

Dormancy is marked by hand in this version: sort Savings › Accounts › Active Accounts by Last Transaction to find the accounts that have been quiet for longer than your policy allows.