The paper that leaves the building

Documents

Policy schedule, endorsement, renewal notice, debit note, claim acknowledgement and discharge voucher — rendered from the version in force on the date printed for, in the reader's own language, and refused outright where the figures on them would not reconcile.

Policy schedule

The contract, the risk, the schedule of cover and the premium on version one.

Premium debit note

Net premium, each statutory levy and the total payable, with the payment reference.

Endorsement schedule

What changed, from when, and what it cost.

Renewal notice

Expiring terms beside proposed ones, re-resolved rather than copied from last year.

Claim acknowledgement

The letter that goes back the same day, with what happens next and who is handling it.

Discharge voucher

The amount agreed in words and figures, signed before the money moves.