Roles and access

Each desk is one dropdown on the standard user form — Servicing, Sales, Finance, Compliance & Audit, Administration and Configuration — and the line they are drawn along is the one agencies keep above all others: the people who look after clients are not the people who decide who gets paid. The add-ons bring six more: three on a Producer Pay desk and three on a Client Money desk.

Desk	Levels, lowest first	What changes between them
Servicing	Service Representative › Account Manager	Opens accounts, records policies, issues certificates and works renewals and x-dates. Reads commission, but changes no rate, credit or split and touches no carrier statement.
Sales	Producer › Sales Manager	A producer sees their own earnings and nobody else's, by a rule on the producer named on the record. The sales manager sees the whole team's production and pays nobody.
Finance	Finance Officer	Imports and reconciles carrier statements, works the exception queue and chases commission that never came. Sets no rates, and approves nothing it also raises.
Compliance & Audit	Auditor	Reads accounts, policies, the commission ledgers and carrier statements, and writes nothing. An auditor who can fix what they audit is not an auditor.
Administration	Brokerage Manager	Holds every agency role, and alone sets and closes commission agreements, writes off a shortfall the carrier will not pay, and deletes a record the ledgers refer to.
Configuration	Configuration Manager	Classes, products, coverages and the statutory tables belong to whoever holds this role, not to whoever can open the form.

Rules the system enforces for every role

• A producer cannot read another producer's earnings — the rule follows the producer named on the record.
• Servicing staff can read commission but cannot change a rate, a production credit or a producer split.
• Writing off a shortfall the carrier will not pay, and setting or closing a commission agreement, needs the Brokerage Manager.
• A role that cannot take an action does not see its button, and the rule still holds however the action is attempted.