Troubleshooting
What the messages mean and what to do.
| You see | What to do |
|---|---|
| Answers end with "Answered free by Bria" | Nothing is wrong: the question was easy, so Bria answered without AI credits. Click Ask the AI instead for an AI answer. See AI credits. |
| "... because your AI credits are used up" | Buy credits: click Buy AI credits (administrators) or ask your administrator. See AI credits. |
| Answers end with "Basic mode" | No AI could answer (credits, budget, daily limit or provider down), so BridgeERP answered without AI. An administrator can check Settings › BridgeERP AI and click Test Connection. See Basic mode. |
| "BridgeERP AI is temporarily unavailable" or "... is not available right now" | The AI service could not be reached and this feature needs it (free writing, AI Fields, reading a photo). Try again later; if it lasts, contact BridgeERP support. |
| "The AI key was refused" | The key of your own AI account is wrong or has no credit: fix it in Settings › BridgeERP AI › Which AI answers, or untick Use your own ... account to use BridgeERP AI credits. |
| "BridgeERP AI is very busy right now" | Many requests at once: try again in a moment. |
| "You reached today's limit of AI requests" | Your Daily Limit per User was reached. It resets tomorrow; an administrator can raise it in Settings › BridgeERP AI. |
| "The monthly AI budget ... has been reached" | The Monthly Budget was reached. An administrator can raise it in Settings › BridgeERP AI. |
| Bria says you do not have the right | Your access rights do not let you see, add, edit or delete there. Ask your administrator. |
| A bill stays empty with a red note | Read the note: no default expense account on the purchase journal, a file that is not a bill, or the AI was not available. Fix it and click Read with AI. |
| The total of a bill does not match | A yellow note shows both totals. Check the taxes of the lines. |
| An AI app gets "Sign in with a BridgeERP API key" | The key is missing, wrong or expired: create a new key. |
| An AI app gets "switched off" | An administrator must tick Connect AI apps and add you to the group. |
Still stuck? Click Help in the top bar and ask Bria, or contact BridgeERP support.
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