Website chat

An AI chatbot answers your website visitors day and night, finds products, captures leads and calls a colleague when needed.

Switch it on

1. Go to Settings › BridgeERP AI › Website Chat.
2. Click Use on my live chat. The AI Assistant chatbot is put on your live chat channel, on every page of your website.
3. Edit the AI Assistant chatbot to change its welcome text and steps.

What it does

• Answers from your published pages, published products and the knowledge you marked as public.
• Finds products and shows their website price.
• Takes the visitor's name and email and creates a lead (one per chat).
• Calls a colleague when the visitor asks for a person or when it cannot help; when nobody is free, it takes their email instead.
• Never sees your internal data: only what is public on your website.

In your own chatbots

In any chatbot, the step type AI Answers lets the AI answer for a number of replies, then moves to the next step (for example a colleague).

Limits

Each chat has a maximum number of AI replies (set on the step) and Daily Limit caps the AI answers per day for all visitors together. When a limit is reached, visitors are offered a colleague.